Common questions
The questions
everyone actually asks.
The fears and questions people arrive with, answered plainly. No hype, no shame. If you want to go deeper on any of them, each answer points to the full lesson.
Just starting out
Am I too late, or too far behind, to start?+
No. Most people who hold crypto still do not really understand it, so you are not behind so much as starting properly. We begin with plain-English mental models and a sandbox where mistakes cost nothing, so you can learn the moves before any real money is involved.
Will I look stupid for not already knowing this?+
Not here. The whole point of the academy is to explain things clearly without making you feel small for asking. If a definition feels dense, flip on the 'Explain it simply' mode in the glossary and it gets rewritten in plain language.
What is the safest way to begin?+
Learn the threat model first, then practice in a sandbox, then start small with an amount you would not miss. Rushing is where beginners get hurt. There is no prize for moving fast, and no transaction that genuinely cannot wait until you understand it.
Keeping it safe
Can someone steal my crypto just from my wallet address?+
No. Your public address is safe to share, the way an email address is. It lets people send to you, not take from you. What must stay secret is your seed phrase and private key. Those are the keys to the vault, and anyone who gets them can take everything.
What happens if I lose my seed phrase?+
If you lose the only copy of your seed phrase and lose access to the wallet, the funds are gone, with no support line to call. That is exactly why we teach keeping it offline in two separate physical places, and why splitting it or planning recovery in advance matters so much.
Do I really need a hardware wallet?+
For small, everyday amounts, a software wallet is fine. For anything you would be upset to lose, yes. A hardware wallet keeps the secret key off your internet-connected devices, which removes an entire category of remote theft. Match the protection to the amount.
Can an exchange or a government freeze my self-custodied crypto?+
Crypto on an exchange can be frozen, because the exchange holds the keys, not you. Crypto in your own self-custody wallet is controlled by your keys alone, which is the entire point of self-custody. That control is also the responsibility: nobody can freeze it, and nobody can recover it for you either.
Scams and AI
How do I know if a message is a scam?+
Stop grading messages on spelling and tone, because AI makes any scam read perfectly now. Grade them on the request. If a message pressures you to move money, reveal a secret, or approve something urgently, slow down and verify through a channel you open yourself.
Someone called and it sounded exactly like my family. Could it be fake?+
Yes, voices can be cloned from a short clip now. The defense is not your ears, it is a step the fake cannot pass: hang up and call the person back on their saved number, or agree on a family code word in advance. Real emergencies survive a five-minute callback.
Is the 'support' account that messaged me real?+
Almost certainly not, if it reached out first or appeared right after you posted a problem. Real support does not arrive unsolicited in seconds, and never asks for your seed phrase or sends you a link to 'validate' your wallet. Reach support through the official site yourself.
Is crypto just a scam?+
Speculation and fraud are loud, so they dominate the impression. Underneath that noise is real technology: self-custody, verifiable ownership, and assets backed by real things. The academy is built to teach the durable parts and help you avoid the scams, not to sell you the hype.
Moving money
If I send to the wrong address, can I get it back?+
Usually not. Most transactions are final and cannot be reversed. That is why we teach sending a tiny test amount first, verifying the full address including the middle characters, and never trusting an address pasted from your history.
Why are there fees just to make a transaction?+
A blockchain is run by many computers, and a small fee (often called gas) pays them to process and secure your transaction. Fees rise when the network is busy. It is the cost of a system that does not rely on a single company to run it.
Family and the future
What happens to my crypto if I die?+
Without a plan, it usually dies with you, because nobody else can reach it. The fix is to set up recovery in advance so the right people can access it later, without you writing any secret into a document anyone could read today. Our worksheet walks you through it.
How do I let my family in without giving up control now?+
You split the ability to recover, rather than handing anyone the keys. Methods like a Shamir split or a guided recovery let several trusted people participate, while no single person can touch the funds while you are alive. You stay in control until you are not there to be.
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